Privacy Policy
Doctors 365 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online consultation services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
1.1. Personal Information:
Name, contact details (email, phone number, address)
Date of birth, gender
Payment details for service transactions
1.2. Medical Information:
Medical history and health concerns provided during consultations
Prescriptions and treatment plans
Lab test reports and diagnostic results (if shared by users)
1.3. Technical Information
IP address, device information, browser type
Usage data such as pages visited and interaction logs
Cookies and tracking technologies to analyze user behavior
2. How We Use Your Information
We use your information to:
Provide online consultation services
Process payments and manage appointments Improve our services and user experience
Ensure compliance with healthcare regulations and legal obligations
Offer personalized health recommendations and reminders
3. Sharing of Information
We do not sell or rent your data. However, we may share information with:
Licensed doctors and healthcare professionals providing consultations
Payment processors to complete transactions Legal or regulatory authorities if required by law
Third-party service providers assisting in website functionality, analytics, or marketing (with confidentiality agreements in place)
4. Data Security
We implement security measures to protect your personal and medical information from unauthorized access, alteration, or disclosure. These measures include:
Secure encryption protocols for data transmission
Restricted access to medical records on a need-to-know basis
Regular security audits to maintain data protection
However, no online platform is 100% secure, and we encourage users to take precautions when sharing sensitive information.
5. Your Rights & Choices
Access, update, or delete your data by contacting us
Opt out of marketing communications at any time
Request a copy of your medical records
Withdraw consent for data processing, where applicable
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Users are advised to review the privacy policies of external sites before providing personal information.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic. These technologies help us:
Remember user preferences and login sessions
Monitor website performance and improve navigation
rack user activity for analytics and marketing purposes
Users can manage cookie preferences through browser settings. Disabling cookies may affect website functionality.
8. Data Retention Policy
We retain personal and medical data for as long as necessary to provide services, comply with legal requirements, and ensure medical record accuracy. Data is securely deleted when no longer needed.
9. Compliance with Healthcare Regulations
Doctors 365 complies with applicable healthcare privacy laws and regulations, including:
HIPAA (for users in the United States)
GDPR (for users in the European Union)
Other relevant national and state-level data protection laws
10. Changes to This Policy
We may update this policy periodically. We will notify you of any significant changes by posting the revised policy on our website and updating the effective date. Continued use of our services after changes constitute acceptance of the revised policy.
11. Contact
To contact us regarding privacy, please feel free to do so using the contact information below. Responsible within the meaning of the EU-DSGVO:
Doctors 365 AG
Theaterstrasse 2
Postfach
6210 Sursee
Email: [email protected]
Phone: +41 44 520 76 40